Send us a message via the chat icon or send us an email at support@3dproducts.com and we will get back to you between 8:30am and 5:00pm PST, Monday to Friday.
Returns & Shipping
Questions About Your Order?
Return Policy
We have a 30 day return policy from the day you receive your order.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start your return, please message us via the chat icon or send an email to support@3dproducts.com.
Please remember that it can take several days for your bank or credit card company to process the refund after we initiated the refund on our end.
Damages & Issues
Please inspect your order upon delivery and contact us immediately via email at support@3dproducts.com or the chat icon on 3Dproducts.com if the item was damaged in transit or if you received the wrong item by mistake so we can resolve the issue as quickly as possible.
Exchanges
We do not accept exchanges, however, if you have a purchase that is approved for a return, you may send it back to us for a full refund and proceed with a new separate order for the items you are looking to purchase.
Shipping
We currently only ship anywhere in the Continental U.S. Most orders over $50.00 automatically receive free shipping.
Contact Information
Phone: 661-250-2020
Email: support@3dproducts.com